At Touch Ready, we are committed to ensuring a seamless shopping experience. If you are unsatisfied with your purchase, our Return & Refund Policy outlines the steps you can take to resolve the issue.
1. Returns Policy
Eligible Items for Return
We accept returns for the following situations:
- The product is damaged, defective, or expired upon delivery.
- The product delivered is not what you ordered (e.g., incorrect item or quantity).
- The product is incomplete or missing essential components.
Conditions for Return
To qualify for a return, the item must:
- Be unused, unopened, and in its original packaging.
- Be in the same condition as when it was delivered.
- Be returned within 3 days of delivery.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., fresh fruits, vegetables, or dairy products) unless they are defective or damaged upon delivery.
- Products that have been used, altered, or tampered with.
- Items marked as "final sale" or "non-returnable" at the time of purchase.
2. How to Request a Return
If you wish to return an item, please follow these steps:
- Contact Us: Notify our customer support team within 7 days of receiving the product via email at support@touchready.com.bd or call us at +880 [Insert Phone Number].
- Provide Details: Share your order ID, a description of the issue, and, if applicable, photos of the product.
- Return Authorization: Wait for confirmation from our team with instructions on how to return the item.
3. Refund Policy
Refund Eligibility
Refunds are issued in the following cases:
- The returned item meets all return conditions.
- The product is unavailable for replacement or exchange.
- The order is canceled before it is shipped.
Refund Method
Refunds are processed as follows:
- Online Payments: Refunds will be credited to the original payment method within 7-10 business days.
- Cash on Delivery (COD): Refunds will be issued via bank transfer or mobile wallet within 7 business days of refund approval.
Shipping Costs
- If the return is due to an error on our part (e.g., damaged or wrong item), we will cover the return shipping costs.
- For other returns, the customer is responsible for return shipping fees.
4. Cancellation Policy
- Orders can be canceled without penalty before they are dispatched.
- Once the order has been shipped, cancellations are no longer possible, but returns may be initiated after delivery.
5. Contact Us
We’re here to help! If you have any questions or concerns about our Return & Refund Policy, feel free to reach out to us:
Email: Touchreadybd@gmail.com
Phone: +8801915130215
Touch Ready – Making Your Shopping Experience Smooth and Hassle-Free.
